Complaints

Do you complain when you've received poor service? What about if you aren't satisfied with a product? If your cell phone company overcharges you, would you let it slide? Well, not me. Ask anyone who knows me-I can complain with the best of them. Now, I don't complain just for the fun of it; I have to have a valid reason. And if I must say, I'm quite good at it. Here a few tips to "proper" complaining:

• Always remain calm, professional and composed. Never yell or call the person on the other end anything but their given name-it goes a long way towards getting you what you want.


• Document, document, document. Always get the name and ID number of the person to whom you spoke.


• Note the time and date of your complaint.


• Note the proposed outcome the company has offered.


• Don't be afraid to ask for a supervisor if you're not satisfied with the first response.


• Follow up if you don't receive the proposed outcome.


• Only complain if the situation warrants. Don't do it just for fun. No one wins in that situation.

Dr. D. Clutter™